Boundaryless Thinking
Digital is the new norm for any business.Innovation fueled by digital solutions has disrupted several industries and continues to redefine the way customer is engaged is world dominated by smart devices. Banks are always in the forefront of digital innovations and are stepping up to offer services to delight the
Innovations has different dimensions; one such dimension is using the more to address the less. In this approach,resources/ solutions which are in abundance are used as a lever to find solutions for the areas where there is a huge shortage. Two such recent examples are M-Kopa and the Indian Soccer
Customers for water, gas and power utilities are omnipresent and the utilities companies over the years have been coming up with different innovation ideas to engage with customers to make a difference. However customer experience in context of utilities is still not exciting as one could have in telcos or
Traditionally Car Insurance premiums are based on the driver profile, driving region, accident vulnerability etc. Industry then saw the introduction of Usage Based Insurance(UBI) types where the insurance premiums were based on the actual miles driven. Though it was a step in right direction still it left customers believe that
Traditional approach to problem solving involves identifying the root causes, addressing the constraints and acting on them with the right set of resources. However, there are many scenarios where one has to work with constraints and find solutions working around it. How can one innovate working with constraints? Some success